Effective Date: 10-7, 2025
Company name: Cherrycom Worldwide SL
VAT number: B01965813

1. Overview

At Cherrycom Worldwide SL, customer satisfaction is our top priority.
We carefully inspect each item before shipment to ensure quality. However, if you are not completely satisfied with your purchase, we’re here to help. This policy explains how refunds and returns are handled.

2. Eligibility for Returns

To be eligible for a return or exchange, your item must meet the following conditions:

  • The request is made within 14 days of receiving your order;
  • The item is unused, unwashed, and in its original packaging;
  • All tags, labels, and accessories are intact;
  • Proof of purchase (order number or invoice) is provided.

Non-returnable items include:

  • Items purchased on clearance or marked “Final Sale”;
  • Personalized or customized products;
  • Items damaged due to improper use or care.

3. Return Process

To initiate a return, please contact us at vakcak@outlook.com with the following information:

  • Your order number;
  • The reason for the return;
  • Photos of the product (if defective or damaged).

Once your return request is approved, we will provide you with the return address and detailed instructions. Please note that customers are responsible for return shipping costs unless the product is defective or an incorrect item was received.

4. Refunds

After we receive and inspect your returned item, we will notify you by email of the refund approval or rejection.

  • Approved refunds will be processed within 7–10 business days to your original payment method.
  • Shipping fees are non-refundable, except for faulty or wrongly shipped items.
  • If the refund is delayed, please contact your bank or payment provider as processing times may vary.

5. Exchanges

We only replace items if they are defective, damaged, or incorrect.
If you wish to exchange an item for the same model or a different color, please email us first to confirm stock availability.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of receipt.
Provide your order number and clear photos of the issue, and we will arrange a replacement or full refund at no additional cost.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check your bank or PayPal account again;
  2. Contact your payment provider;
  3. If the issue persists, please reach out to us at vakcak@outlook.com for assistance.

8. Contact Us

If you have any questions about our Refund Policy or need further assistance, please contact us:

Cherrycom Worldwide SL
📍 Address: Magallanes, 28 – 45870 Lillo (Toledo), Spain
📞 Phone: +86 185 8882 2256
📧 Email: vakcak@outlook.com

GOVERNING LAW- These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the law of Spain